Bistro Live FAQ's
Frequently Asked Questions
We know it can be a bit daunting to organise an event for everyone - we also know that you will have some questions! We have put together a few of the questions we are asked all the time - just to help you out..!
Booking and Payment...?
How Do We Pay for An Event at Bistro Live..?
Bistro Live is a pre-book and pre-pay venue. Usually, there are 2 stages to this:
1) Deposit - this is £15.00 per person for all events, and is usually paid at time of booking.
2) Balance and Pre-Order - this is paid 2 weeks prior to the date of your party (1st November for Xmas parties).
Do You Do Group Discounts...?
Bistro Live is a groups business - we only cater for group of people, so the prices you see are for groups
What Are Your Office Hours?
Our booking office hours are Monday - Friday 9am to 6pm, and Saturdays from 12 midday to 4pm.
Our restaurant is open for ‘in person’ payments Monday - Friday 12 midday to 6pm and Saturdays 12 midday to 4pm.
Can We Pay on The Door?
We ask all of our customers to pay in advance. This way, we know exactly how many people are booked in, and can cater accordingly.
How Do I Make Payment for My Booking?
Payment can be made in several ways:-
- In person by good old-fashioned cash
- Send a cheque made out to Bistro Live Ltd
- By card: MasterCard, Visa, Switch/Maestro
- By far the easiest option is for you to book and pay online. Our unique system means that you can pay for your own place only, then an email link will go to all of your friends who can pay for their own place. How cool is that...?
What's the dress code?
What is the DRESS CODE at Bistro Live..?
Our dress code is smart casual. We do not allow 'scruffy' jeans or trainers.
Can we wear FANCY DRESS..?
We often have theme nights, so yes, fancy dress is OK
Opening / Closing Times
What Time Do You Open..?
We usually open our doors at 7.00pm, and ask everyone to arrive by no later than 7.30pm.
What Time Do You Close..?
Our normal closing times are 12.00 midnight on weekdays, and 1.00am on Fridays and Saturdays. At Christmas, we open until 12.30am Sunday to Wednesday, and until 1.00am on Thursdays, Fridays and Saturdays.
What Time are Last Orders?
Last orders are typically 20 minutes before we close.
What Time Should We Book A Taxi For?
Taxis should be booked for approximately 15-20 minutes after the end of your event.
What Happens If People Arrive Late?
As we cater for large numbers, we have to be strict, so that late arrivals do not spoil the timings for everyone! If members of your party arrive late, it may be that they miss part of the meal.
Can People Join Us After the Meal, If They Don't Want to Eat..?
This can be done by prior arrangement only, and the people have to pay £10.00 per person, and have to be booked in advance.
Do We Need Tickets To Get In?
No. All you have to do is quote the name of the Organiser of your party, or the Company name when you arrive.
Do we need to pre-order?
Do We Have to Order Our Food in Advance..?
No - all of our food is freshly cooked to order on the premises, so there is no need to get everyone in your party to order it in advance.
Do We Have To Pre-Order Drinks in Advance..?
YES. We prefer it if all parties pre-order their first round of drinks in advance. WHY? Well, at the start of the event, you can imagine, there is an enormous pressure on the bar, with lots of people all arriving at once. Pre-ordering means that you WILL NOT HAVE TO WAIT - your drinks will be on the table waiting for you, SO, you can have a drink straight away.......
What are the seating arrangements?
Will We All Be Seated Together..?
YES. All parties will be seated together.
Will We Be On One Table..?
In an ideal world, yes, but in reality, this depends on such factors as the size of your party, and of other parties booked in on the same night as you. We will always try to accommodate your wishes; just give us a call so that we can talk through your requirements.
Can I Decorate My Table..?
We have an option that you can get your table decorated for your event from just £2.00 per person. However, if you would like to supplement this with your own decorations, then please feel free to do so. All we ask is that this is done before your event, when we are setting up the restaurant - we can even blow up any balloons for you with helium for you (NB there is a charge for this).
What Type of Food Do You Offer?
Why not have a look at the OUR FOOD section of our website for a selection of the food that we offer.
Do You Offer Vegetarian / Vegan / Gluten Free Options..?
YES. We will also cater for people with other dietary requirements. Our experienced team of chefs will work with you to create a dish that is suitable for you, to your specification. HOWEVER, this can only be done with sufficient prior notice - individual requests CANNOT be catered for on the day/night!
What Type of Music Do You Play...?
Most of our DJ’s and bands play a variety of music that caters for all tastes, and all age ranges, although we do have specialist bands, that focus more on the 90's for example.
How Long Do The Bands Play For...?
The band usually plays two sets: an 'acoustic set' of 20 minutes or so during your meal - just a few 'quieter' songs to get your 'toes tapping'; and then a party set for approximately 45 minutes later on in the evening...
What Happens After the Band..?
We have a DJ, who plays 'party' music until the end of the night......
Can I bring a stripper to my hen party?
No alternative entertainment to that booked by Bistro Live is NOT permitted at the venue, as this may cause offence to other customers.
Do You Have Strobe Lights..?
99% of our bands DO NOT have strobe lighting, but it is probably best to check in advance if you are affected by this.
Can Under 18's Come In...?
NO. Our policy is over 18's only.
Anyone who looks under 18 will be asked to provide proof of age, and if they cannot provide this, will not be able to drink alcohol, and may be asked to leave.
I'm 55 - is Bistro Live Too 'Young' For Me..?
The age profile of parties at Bistro Live is typically 25-55 years - older than that of a 'normal' venue. We cater for people of all ages - we recently had a 75th birthday party here!
All about Covid-19
In line with the Government’s latest guidance, we will be adopting a ‘common-sense’ approach to dealing with COVID.
We ask all customers to respect each other’s space and recognise that everyone has different levels of concern and protection
Am I Required to Wear a Face Mask?
We will not be insisting on the wearing of face masks but, of course customers are welcome to carry on wearing them if they wish
Do I Need a COVID Passport?
As a restaurant business, we will not require COVID passports to be presented at this time
Do I Need to Give You My Details for Test & Trace Purposes?
We have the contact details of all party organisers, and should a problem arise, we will communicate this via them
Will you be operating to Full Capacity?
Although social distancing is no longer a requirement, we have taken the decision to initially reduce our capacity to 75% to allow for more space in the restaurants
What Ventilation is there at Bistro Live?
All of our restaurants have full ventilation systems with a fresh air supply. All systems have been fully serviced by our contractors and will be operational at all times
Will we have to Sanitise our hands all the time?
Yes please…sanitising stations with anti-bacterial gel will be situated at the entrance to the restaurants and also in the toilets. We encourage frequent and regular use by all customers and staff
Have you revised your Cleaning Standards?
We have introduced enhanced cleaning regimes using the appropriate COVID safe chemicals throughout our restaurants
What happens if a member of our party cannot attend due to COVID or the need to self-isolate?
Our flexible booking terms mean that if this is the case, we can either move your party to a future date of your choice or give a credit note to any individuals not able to attend
Please note this guidance will be reviewed on a regular basis to ensure we comply with any new government guidelines.